FAQ
Asked, answered.
How do I earn points?+
Every ₹100 of net product value on stone-set jewellery earns 10 points — in store or online. Net value excludes making charges, wastage and GST.
What are points worth?+
10 points = ₹1 off your next purchase, up to 5% of the bill's eligible value or ₹5,000, whichever is lower.
Does pure gold earn points?+
No. Coins, bars and plain gold jewellery are excluded from both earning and redemption. Stone-set pieces only.
When do points expire?+
Base points expire after 12 months without any activity. Bonus points carry a shorter, stated expiry of 30–60 days.
I returned a purchase — do I get my redeemed points back?+
No. Redeemed points are permanently expired at redemption and are never reinstated, even on return or exchange. This is stated at the point of redemption.
Can I convert points to cash?+
No. Points have no cash value and cannot be encashed or transferred.
What is a Sparkler number?+
Your unique Starla Rewards ID (SPK-XXXX-XXXX). Quote it — or show your wallet QR — at any counter. It stays constant even if you change your phone number.
How do I redeem at a store?+
Tell the counter your phone or Sparkler number, then approve with the OTP sent to your phone — or simply show the QR code from the Redeem page.
Do birthdays earn extra?+
Yes — register your birthday and anniversary and eligible purchases within ±7 days of them attract bonus offers.